Privacy Policy

This privacy policy explains how we, Holistic Health Hub, collect, use, and share your personal information when you visit our website, https://www.holistichealthhub.live/, or use our services. We are committed to protecting your privacy and complying with the relevant data protection laws, such as the UK GDPR and the Data Protection Act 2018.

Notification: We comply with current requirements to notify our data processing activities to the Information Commissioner’s Office and are registered under number ZB639206.

Controlling and processing information: We are the controller of all personal information used in our business for our own commercial purposes. Sometimes though, we will process personal information on behalf of another data controller – and when this is the case, we will do so only in accordance with the instructions of that data controller and otherwise in accordance with the GDPR.

Data Protection Principles

We are accountable for demonstrating compliance with the GDPR’s six principles of processing personal information. These provide that personal information we deal with must be:

(a) processed fairly, lawfully and in a transparent manner;

(b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;

(d) accurate and, where necessary, kept up to date;

(e) not kept for longer than necessary; and

(f) processed securely, maintaining integrity and confidentiality.

What information do we collect?

We may collect, record, organise, structure, store, adapt, alter, retrieve, consult, use, disclose by transmission, disseminate or otherwise make available, align or combine, restrict, erase or destroy the following types of personal information about you:

Personal details such as name and title
Contact details such as telephone numbers and email addresses
Details of any communications with you about our services
Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own administrative purposes or otherwise and the resources that you access

We may also collect, store and use the following sensitive personal information:

Information about your health, including any medical condition, health and sickness records
we will only collect this with your explicit consent and only use it for the reasons as described below

How is Your Personal Information Collected?

In the course of our business, we may collect personal information directly from an individual:

when you provide information in relation to services we might provide to you;
when you submit an enquiry about our services;
when you sign up to our mailing list; and
when you provide personal information directly to members of our team;

We may also collect personal information about individuals from other sources such as:

Doctors and your nominated community pharmacy

We will only collect personal information to the extent that it is required for the specific purpose notified to individuals about whom we are collecting – and we will keep it only as long as is necessary.

How do we use your information?

We use your information for the following purposes:

To provide you with our services
To communicate with you about services.
To improve and personalize your experience on our website and services, and to tailor our products and services to your needs and preferences.
To monitor and analyse the performance, security, and usage of our website and services, and to fix errors and bugs.
To comply with our legal and regulatory obligations, such as tax, accounting, and reporting requirements.
To protect our rights, property, and safety, and to prevent fraud, abuse, and unauthorized access.
To market and promote our products an services to you, if you have consented to receive such communications.

We will only use your information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your information for an unrelated purpose, we will notify you and explain the legal basis for doing so.

How do we share your information?

We may share your information with the following parties:

Our service providers, such as a CQC registered clinic and/or your nominated community pharmacy.
Our regulators, law enforcement, and other authorities, such as HM Revenue & Customs, the Information Commissioner’s Office, and the courts, who may require us to disclose your information for legal or regulatory reasons.
Our advisors, such as lawyers, accountants, and auditors, who may need to access your information for professional advice or services.

We will only share your information with third parties who respect your privacy and comply with the relevant data protection laws. We will not sell, rent, or trade your information with any other parties for their own purposes, unless we have your consent or are required by law to do so.

How do we protect your information?

We take appropriate technical and organisational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Using encryption, firewalls, and password protection to secure our systems and databases.
Limiting access to your information to only those employees, service providers, and partners who need to know it for the purposes described in this privacy policy.
Training our staff on data protection and privacy best practices, and requiring them to sign confidentiality agreements.
Reviewing and updating our policies and procedures regularly to ensure they are effective and compliant.

However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information. If you suspect that your information has been compromised, please contact us immediately.

How long do we keep your information?

We will only keep your information for as long as necessary for the purposes for which we collected it, or as required by law. The retention period will depend on various factors, such as the nature and type of the information, the purpose and duration of the use, the legal and contractual obligations, and the potential risks and liabilities. When we no longer need your information, we will securely delete or anonymize it, or, if this is not possible, we will securely store it and isolate it from any further use.

What are your rights?

You have the following rights in relation to your information, subject to certain exceptions and limitations:

The right to access your information and to receive a copy of it in a commonly used and machine-readable format.
The right to correct your information if it is inaccurate or incomplete.
The right to delete your information or to restrict its use, if you no longer want us to process it or if you think we are processing it unlawfully.
The right to object to our use of your information, if you disagree with our legitimate interests or if you want to opt out of our marketing communications.
The right to withdraw your consent at any time, if you have given us your consent to use your information for a specific purpose.
The right to complain to the Information Commissioner’s Office or another supervisory authority, if you are unhappy with how we handle your information.

To exercise any of these rights, please contact us using the details below. We may ask you to provide proof of your identity and to provide more information about your request. We will respond to your request within one month, unless we need more time, in which case we will let you know.

How do we use cookies and other tracking technologies?

We use cookies and other tracking technologies, such as pixels, web beacons, and scripts, on our website and services, to collect and analyse information about your browsing behaviour, preferences, and device. Cookies are small text files that are stored on your browser or device when you visit a website or use a service. They help us to remember you and your choices, to improve and personalize your experience, to measure and optimize our performance, and to deliver relevant ads to you.

We use the following types of cookies and tracking technologies:

Strictly necessary cookies: These are cookies that are essential for the operation and security of our website and services.
Functional cookies: These are cookies that enhance the functionality and usability of our website and services. They enable us to remember your preferences, such as your language, currency, and location, and to provide you with features, such as live chat and customer support.
Performance cookies: These are cookies that collect and analyse information about how you use our website and services, such as the pages you visit, the time you spend, and the errors you encounter. They help us to improve and optimize our performance, to monitor our traffic and conversions, and to troubleshoot and fix issues.
Marketing cookies: These are cookies that track your online activity and behaviour, such as the websites you visit, the products you view, and the ads you click. They help us to deliver relevant and personalized ads to you, to measure the effectiveness of our campaigns, and to prevent fraud and abuse.

You can manage your cookie preferences and settings by clicking on the cookie banner or icon on our website, or by changing your browser settings. You can also opt out of some third-party cookies and tracking technologies by visiting their websites or using their tools. However, please note that blocking or disabling some cookies and tracking technologies may affect your experience and the functionality of our website and services.

How do we update this privacy policy?

We may update this privacy policy from time to time to reflect changes in our practices, technologies, laws, or regulations. We will notify you of any material changes by posting a notice on our website, by sending you an email, or by any other means we deem appropriate. The date of the last update will be indicated at the top of this privacy policy. We encourage you to review this privacy policy periodically to stay informed of how we use and protect your information.

How do you contact us?

If you have any questions, comments, or requests regarding this privacy policy or our use of your information, please contact us using the following details:

Holistic Health Hub
124 City Road, London, EC1V 2NX
info@holistichealthhub.live

We will do our best to address your concerns and resolve any issues you may have.